Privacy Policy

This policy explains how we collect, use and protect your personal data. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region.

What we collect

Account details — your name, email address and password when you register.
Order details — delivery name, phone number and address, and the items you order.
Payment information — handled by our payment providers; we do not store full card numbers.
Usage data — pages viewed, products browsed and similar technical information.

How we use your data

To process, fulfil and deliver your orders.
To provide customer service and handle returns or warranty claims.
To send order confirmations and status updates.
To improve our store, and (with your consent) to send marketing about offers and new products.

Cookies

We use cookies and similar technologies to keep your cart and login session working, remember your language and currency preferences, and understand how the store is used. You can disable cookies in your browser, though parts of the store may then not work correctly.

Sharing

We share data only with service providers who help us run the store — for example delivery couriers and payment processors — and only to the extent needed to provide the service. We do not sell your personal data.

Retention

We keep order records for as long as required for accounting, warranty and legal purposes, after which they are deleted or anonymised.

Your rights

You may request access to, correction of, or deletion of the personal data we hold about you. To make a request, contact us through the Contact Us page.